Hospitality managers' communication practices

Promoting Innovation in Hospitality Companies through Human Resource Management Practices

In this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People’s Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skil...

Good Practices in Development Communication Good Practices in Development Communication

Communication competencies of nursing managers: A review study

Introduction: Nursing managers have extensive relationships in the organization and Communication is the key to working processes and relationships to achieve organizational goals; Therefore, nursing managers should be aware of the communication process and communication competencies. Communication competence is a set of knowledge, skills and attitudes that reflect job performance and can be as...

Cornell Hospitality

As a method of determining what types of social media messages work best for hospitality firms, this study examined what types of messages gained the most clicks of “Like” and comments on Facebook. An analysis of the number of likes and comments regarding nine hundred and eighty-two Facebook messages from ten restaurant chains and two independent operators revealed clear patterns. The more popu...

Diversity management practices in the hospitality sector in Zimbabwe: The role of HR

Diversity management has been hyped as the latest fad to occupy management discourse today. This shift to diversity management has been necessitated by the move away from the traditional labour intensive organisations to the modern globalised industries which rely on a diverse array of workers to meet organizational objectives. It is against this background that this study was conducted to iden...